Member Services Representative

Position Name

Member Services Representative

Position Description

Location:  Gimli
Reports to:  Member Services Supervisor
Status:  Full-time, permanent

Who we are:
At Noventis, we strive for superior performance and consistently provide professional, innovative, and quality service. We demonstrate responsive and progressive leadership to ensure the strength of our organization. We work together in the spirit of teamwork, collaboration, and cooperative principles.    

The opportunity:
As Member Services Representative, you will play an important role in strengthening member relationships by identifying opportunities and exceeding service needs.  You will proactively seek opportunities to promote Noventis’ products and services and innovative banking technologies.  You will advise on appropriate solutions and facilitate lasting connections by referring members to specialists in Noventis’ network

What you’ll be responsible for:

Identifying opportunity
  • Maintaining up-to-date knowledge of all branch deposit and loan-oriented products, services, and competitors’ offerings by regularly reviewing literature and attending team meetings
  • Increasing product usage and services by identifying opportunities to provide credit cards, promote Deposit Anywhere™, and highlight online and mobile banking options
  • Promoting all credit union investment and credit products; processing qualified referrals to appropriate staff members  
  • Educating members on the use of alternate/automated services

Member services:

  • Processing cash-related member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculating foreign and domestic exchange, cheque cashing and other functions normally completed by a teller
  • Maintaining custody of cash drawer and daily cash holdings; reconciling cash on hand at the end of each day with receipts and disbursements  
  • Assisting members with more complex financial inquiries and/or problems such as certification of cheques, stop payments and holds, ordering personalized cheques, reconciling discrepancies in records and accounts and account balance inquiries
  • Adhering to security procedures as they pertain to the position
  • Fulfilling other duties as assigned 

Qualifications Required

What you’ll bring to our team:
  • A genuine desire to assist others with their banking needs
  • The motivation to provide excellent member service and advice
  • An exceptional ability to communicate clearly
  • A commitment to learning
  • The ability to navigate a variety of computer applications
  • Confidence while interacting with, and imparting knowledge to, members
  • A proven record of building strong and sustainable relationship

Job Reference Number


Closing Date

September 24

Job Location


How to Apply

A little about us:
At Noventis, we offer North of Ordinary career opportunities with potential to grow and develop. We also offer competitive salaries and the potential to advance your skills and abilities through rewarding and challenging work assignments.  

If you are a committed professional with a positive attitude and are looking to further your career at a growing organization where initiative and innovation are encouraged, we are interested in hearing from you.

If this sounds like a great fit:
Those interested in applying for this position are asked to submit a resume and cover letter referencing job posting #2021-36 to: by September 24, 2021. 

We thank all applicants for their interest in Noventis; however, only those candidates selected for an interview will be contacted. 


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