COVID 19 information and alerts

Everything you need to know.

Looking for information on what Noventis is doing in response to the COVID 19 pandemic? Find it all here in one place.

Noventis branches remain closed for walk-in services (May 4, 2020) Expand/Collapse

Please be advised that all Noventis branches will remain closed to walk-in services at this time. We are here to help.

To complete daily banking transactions, we encourage members to use online banking or our Mobile App - Noventis Now - from the comfort of home.

Alternatively, our members may visit our branches to use the ITM or ATM at their convenience.

If our members have questions, our staff are available by telephone at 1-844-826-6500 from 7am - 7pm Monday through Saturday.

We thank all of our members for their patience while we make the necessary preparations to keep our staff and members safe so we can re-open our branches in the near future.

Scams & fraud (April 23, 2020) Expand/Collapse

While cybersecurity is an ongoing and very serious issue at the best of times, security experts say the spike in email scams during this coronavirus pandemic is the worst they have seen in years. This includes scams arising through email, text, phone or door to door.

Examples of scams:
  • Emails and texts from a financial institution asking you to click a link to be pre-approved for a low-interest rate loan to help you through these uncertain times
  • Email from someone in your company requesting to upload personnel information, or to send an urgent wire transfer.
  • Email advising to open an attachment from the World Health Organization (WHO) for more information on COVID-19
  • Fear-mongering emails, such as "Virus is now airborne" or "products Made in China have virus on them" and have a link to get more information
  • Emails from seemingly legitimate sources asking you to click "Donate here to help", or "Click here to see the tax cuts", or "Your Zoom attendees are waiting."
  • Phone call from government or health providers requesting credit card or banking information

Stay vigilant:
  • ​Tips for email in your work/personal email inboxes, for texts, and for phone calls
  • Be suspicious of any email or text that asks you to do something out of the ordinary
  • Do not open any attachment from an unknown sender, including known businesses
  • Hover over any links within any received email to view the URL address of that link; do not click that link before confirming the URL it links to
  • If you receive an email or text from any business or service with a link to click that seems legitimate, do not click the link, but rather go to the original website
  • Do not provide any financial/credit card or personal information to anyone via email, text or over the phone, regardless of how legitimate it sounds
  • Be sure that any action you are taking at your business is a legitimate request: emails from CEO, COO, etc., that are out of the ordinary must be confirmed with that person

Recommended action:

If you are a business, stay vigilant and report suspicious activity within your organization. Make sure all your employees see this information so they can stay aware as well. Post this information for your customers, on your websites and on your social media channels.

***A number of phone and online scams continue to circulate. A new one is a phone call supposedly from  MB hydro to say that your electricity will be cut off if you don’t pay a bill. Hydro has stopped doing any disconnections at this time. Hang up if contacted in this way

CEBA information and application forms for Noventis members Expand/Collapse

Apply now for the Canada Emergency Business Account (CEBA) at Noventis Credit Union.

To download a pdf document with more details, and to see whether or not your business is eligible, click here.

How to apply:

1. Complete and submit two forms:

* If you are unable to access these forms, please call your Relationship Manager directly or our Contact Centre at 1-844-826-6500.

2. Return the completed forms by email to CEBA@noventis.ca.

When returning the forms, please ensure you return all the pages.

Note: If you are not able to return the forms by email with a signature, then an emailed copy returned to the Credit Union from the borrower's personal email account, with the words "I agree to the terms of the attached agreement" in the body of the email, shall constitute valid acceptance of the Agreement by the Borrower.

All applications will be processed as they are received.

funds will be received approximately five (5) business days following receipt of completed applications.

COVID-19 resources for credit union members Expand/Collapse

The Credit Union Central of Manitoba (CUCM) has published a fantastic collection of resources and information on their website, and we wanted to share this information with our members.

To learn more, just click here to be redirected to the CUCM website.

Collabria introduces financial supports to cardholders (April 15, 2020) Expand/Collapse

Collabria is working hard to help Noventis members during these difficult times.

They have introduced several cardholder financial relief measures, including increased contactless transaction limits and minimum payment deferrals.

Click here to learn more.

Interac Flash cumulative limit increase (April 8, 2020) Expand/Collapse

We are happy to share that we have increased the cumulative limit to $400 when using the 'tap' function on your Noventis debit card.

This will allow you to make more contactless purchases at your local retailers.

The change will take effect on your debit card the next time you enter your PIN at a point of sale terminal at any retailer.  

Please note: The per transaction limit remains at $100.

To learn more about Interac Flash (Tap) and The Interac Zero Liability Policy, click here.

Effective March 23, 2020 - All Noventis branches are temporarily closed to walk-in services. (March 22, 2020) Expand/Collapse

In an effort to minimize the spread and flatten the curve of COVID-19, effective Monday, March 23rd, all Noventis branches will be closed temporarily to walk in services. All members are asked to use our online and self-serve options to conduct their daily banking activities. This includes:

  • Online banking/mobile app
  • iTMs (interactive Teller Machines) - Open 7am-7pm Monday to Saturday; available at six of our branch locations, including Gimli, Selkirk, Starbuck, Headingley, Lundar and Ashern. Noventis Credit Union is the only financial institution in MB to offer iTM services
  • ATM services (24/7)
  • Contact Centre 1-844-826-6500 - available 7am-7pm Monday to Saturday
  • Telephone banking 1-877-817-3131 (24/7)

If you require assistance with another service not available online or via self-serve, please call your local branch to schedule an appointment. Individuals will not be able to visit the branch if they:

  • have traveled in the last 14 days
  • are displaying any flu-like symptoms
  • have made contact with an individual in isolation or quarantine
  • are in self-quarantine/isolation

Service for business members:

All regular business members will be contacted directly March 23. If you are a business member and you have additional questions, please contact your Relationship Manager or call your local branch. Please provide the following information:

  • your name
  • business name
  • business account number
  • nature of the request
  • contact information: phone and email

If you need to meet with your Relationship Manager, please contact them directly and book an appointment. For a listing of our Relationship Managers, please select the applicable link below:

Personal and Small Business Relationship Managers

Business and Agriculture Relationship Managers

Our priority is to protect the health and safety of our staff, members and communities alike. We are here to serve our members and assist with any immediate banking needs during this time. We thank you for your cooperation as we all navigate the evolving status of COVID-19. We will continue to monitor the situation and will provide updates to our members.

For a list for frequently asked questions (FAQ) please click here.

COVID-19 payment relief (March 20, 2020) Expand/Collapse

While we all process the impacts and evolving status of COVID-19, we also acknowledge that some of our members are facing financial challenges as a result. We are here for all of our members during this difficult time.

If you are a Noventis member and you may be facing financial challenges due to the current events, we will be offering up to six-month payment deferrals for mortgages and loans. This is a small way we can help you focus on the things most important to you, such as your health and family.

Here are a few ways you can contact us to discuss your options:

1. Complete our Payment Relief Request form

Your completed request will be provided to your Relationship Manager who will contact you to discuss further.

Personal Payment Relief Request Form

Small Business Payment Relief Request Form

Business and Agriculture Payment Relief Request Form


2. Contact your local Relationship Manager directly

Click one of the links below for a listing of our Relationship Managers.

Personal and Small Business Relationship Managers

Business and Agriculture Relationship Managers


3. Call our Contact Centre at 1-844-826-6500 

They will be happy to connect you with one of team.



March 20, 2020

Updated - April 7, 2020

COVID-19 update - financial challenges (March 19, 2020) Expand/Collapse

Loan payments and challenges
As the current situation around COVID-19 continues to evolve, we understand this is and will create financial challenges for some of our members. We are here for our members and we ask that if you are faced with these challenges as a result of COVID-19, we ask you to call your local branch Relationship Manager or our Contact Centre at 1-844-826-6500 so that we can discuss possible solutions.

For a listing of our Relationship Managers, please select the applicable link below:

Personal and Small Business

Business and Agriculture

Member deposits
The financial markets have experienced a direct impact as a result of COVID-19. However, this does not affect the deposits you have with Noventis Credit Union. All deposits are guaranteed by Deposit Guarantee Corporation of Manitoba (DGCM) without limit. This includes:

  • Chequing & savings accounts
  • RRSP, RRIF & TFSA deposits
  • Foreign currency deposits and term deposits, including those with terms exceeding 5 years.

Investments
Investment deposits with Credential Financial (Aviso) and other investment companies alike are not guaranteed under DGCM. If you have questions, please contact your advisor directly.


Credit cards
For information about your Noventis Credit Union Collabria credit card please visit: https://www.collabriacreditcards.ca/affiliate_noventis-credit-union/cardholder-support/

We would like to thank you, our members, and our employees for the added efforts and patience during this time. It is most important that we remain calm and work together to help each other and flatten the curve here in Manitoba. As the situation evolves, we will be sure to keep you informed.

If you have questions, please contact us at:

Contact Centre: 1-844-826-6500

Email: info@noventis.ca

COVID-19 FAQs (March 18, 2020) Expand/Collapse

To help flatten the curve and slow the spread of COVID-19, all Noventis branches are closed effective March 23, 2020 for walk in services.

As a result, we acknowledge that our members will have questions, therefore, we have developed the following frequently asked questions for your reference.  Please take a moment to review the FAQ below.

If you still have questions, please call our Contact Centre at 1-844-826-6500 from 7am-7pm Monday thru Saturday.

Why can't I come to the branch if I just got back from a cruise/vacation?
As recommended by Manitoba public health, anyone who has traveled in the last 14 days should self-isolate to ensure they don’t start to present any symptoms of the virus. During these 14 days, even without symptoms an infected person can be contagious. We want to ensure you can still do your daily banking and therefore, ask that you use one of our online or self-serve options.

I don't want to use online banking, how can I still do my banking if the branch is closed?
Online banking is very convenient and user friendly. However, if you prefer you can either use our ATM or iTM services, telephone banking or call our Contact Centre at 1-844-826-6500.

I need a new debit card, can I get one?
Yes, if you need a new debit card, we ask that you call your local branch to book an appointment.

I don't have a debit card to use the ATM or iTM, can I get one?
Yes, if you book an appointment at your branch, they can issue you a new debit card to use at the ATM or in stores. Fortunately, you do not require a debit card to use our iTMs. The representative will simply ask you some questions to verify your identity.

How can I deposit my cheque?
As always, you can use Deposit AnyWhere which allows you to take a photo of your cheque and deposit it using our mobile app. For more information, click here.

Also, you can deposit your cheque at any Noventis ATM or iTM. For a listing of our ATM and iTM locations please click here.

How can I pay a bill?
Most bills can be registered as a bill payment on your online banking and paid directly. Alternatively, you can call our Contact Centre (1-844-826-6500), utilize telephone banking or visit one of our iTM’s. Furthermore, you can mail a cheque directly to the vendor.

How can I transfer money to my child in university?
The most convenient way to transfer money is to send an e-transfer using online banking. Alternatively, if the person you are transferring to is a Noventis member and you know their account number, you can call our Contact Centre (1-844-826-6500) and they will assist you with the transfer.

How can I withdraw cash?
We recommend that you use your debit or credit card at this time. However, if it is essential that you need cash, you can withdraw it from any Noventis ATM or iTM. Additionally, you can withdraw cash at any CU ATM on the Ding Free Network for no additional fees. To find a ding free ATM click here.

How can I register for online banking?
To register for online banking, call our Contact Centre at 1-844-826-6500 anytime from 7am-7pm Monday thru Saturday and they will walk you through your options.

How long will you have the branches temporarily closed for walk in services?
We will continue to monitor the situation and recommendations from the government of Manitoba. At this time we don’t know an exact timeline. For regular updates, please visit our website or follow us on Facebook, Instagram and Twitter.

Can I still order cheques?
Yes, you can order cheques using online banking or by calling our Contact Centre at 1-844-826-6500.

What can Noventis do for members who are unable to make their mortgage payments due to COVID-19?
If you are a Noventis member and you may be facing financial challenges due to the current events, we will be offering up to six-month payment deferrals for mortgages and loans. This is a small way we can help you focus on the things most important to you, such as your health and family. Click here for more information.

I operate a business and need to visit the branch to pick up coin, can I still do this?
Yes, all businesses will be contacted Monday March 23rd and advised of the process for special requests. If you have additional questions, please contact your local branch or our contact centre (1-844-826-6500).

I have a business deposit to bring to the credit union, how can I do this?
For all business deposits, we ask that you drop it off in our secure night deposit drop box- available at each branch. Each deposit should be sealed in an envelope or sealable bag with the business name and account number included as well as a summary of the deposit. All night deposits will be processed within one business day. If this is not an option, please contact your local branch to schedule an appointment.

What is Noventis doing to help limit the spread of COVID-19?
At our branches we have increased our cleaning practices and have implemented mandatory social distancing for staff and members. We are screening members who wish to enter the branches, and encouraging staff that can work from home, to work form home. Furthermore, we are requesting that all members conduct their daily banking activities online or by using our self-serve options such as: the ATM, iTM, Telephone banking and Contact Centre.

COVID-19 (Coronavirus) update (March 17, 2020) Expand/Collapse

As the COVID-19 pandemic continues to evolve on a daily basis, we want to keep you informed.

What are we doing to protect our staff and members in branches?

Our priority is the health and safety of our employees and their families, our members and our communities. In order to maintain a safe environment in our branches our employees have all been advised to follow the guidelines set out by the government.

Specifically, common surfaces are being sanitized on a regular basis. We encourage our employees to wash their hands regularly, avoid direct contact with others such as shaking hands and to stay home when feeling ill.

What can you do to help?

At this time, in order to prevent further spread of the virus, we ask that anyone visiting our branches follow the same protocol. Additionally, if you do present symptoms of the virus, are under self-quarantine or have been in contact with an individual who has been directed by public heath to quarantine , we ask that you do not visit our branches and rather call our Contact Centre or conduct your daily banking online.

Where possible we encourage online banking options to reduce in-person contact in our branches.

Self-serve and online banking options

  • Online banking
  • Mobile App – Noventis Now
  • Contact Centre 1-844-826-6500 from 7am-7pm Monday thru Saturday
  • ITM (Interactive Teller Machines) 7am-7pm Monday thru Saturday
    • Gimli, Selkirk, Lundar, Ashern, Headingley and Starbuck
  • ATM – open 24 hours a day 7 days per week at each of our 12 branch locations

We would like to thank you, our members, and our employees for the added efforts and patience during this time. As the situation evolves, we will be sure to keep you informed.

If you have questions, please contact us at:

Contact Centre: 1-844-826-6500

Email: info@noventis.ca

Warning - phishing scam related to COVID-19 (March 16, 2020) Expand/Collapse

We want to do our best to keep our members healthy - both physically and financially. That is why we want to share the following statement from the Government of Manitoba with you today:

"There have been reports of multiple phishing scams related to COVID-19. Many are asking people for credit card information to provide medication following a positive test results. This is not a call that Manitobans would receive from public health officials. Manitobans are advised to not provide any financial data, hang up on the call and to report to the Canadian Anti-Fraud Centre at (toll-free) 1-888-495-8501."

See latest COVID-19 bulletin for latest information. (Just follow this link): http://bit.ly/2xJ2vBq

Coronavirus (COVID 19) update (March 13, 2020) Expand/Collapse

In response to the recent outbreak of COVID 19 worldwide - and now in Manitoba specifically - it is important to stay informed through official updates from Government of Manitoba health agencies. For specific updates and information about how we can all help to slow the spread of the virus, please visit https://www.gov.mb.ca/health/coronavirus/ .

Here at Noventis, it is a priority to protect our staff, members and the community alike - while still meeting their daily banking needs. Our branches are open for business and are taking precautions where necessary. Additionally, we offer a variety of electronic and self-serve banking options to complete your daily banking activities.

These include:
  • ATMs (24/7)
  • ITMs (open Monday - Saturday 7am to 7pm)
  • Online banking (including: e-transfers, Deposit Anywhere, etc)
  • Contact Centre 1-844-826-6500 (open Monday - Saturday 7am - 7pm)
 

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