New applicants have until June 30, 2021 to apply for a $60,000 CEBA loan or the $20,000 expansion at their financial institution.

For further information and details about the CEBA loan, click here.


CEBA forms:

CEBA Information form

CEBA Loan attestation for EXISTING borrowers (Dec 2020)

*Please note the application for existing borrowers reflects the full loan amount of $60,000, however, only the top up of $20,000 will be applied as per the program guidelines.

CEBA Loan attestation for NEW borrowers (Dec 2020)

For detailed information about the CEBA, and to determine if you are eligible click here.

How to apply:

1. Complete and submit two forms provided above:

If you have an exsiting CEBA loan, please use the form for EXISTING borrowers.

If this is your first application for CEBA, please use the form for NEW borrowers.

* If you are unable to access these forms, please call your Relationship Manager directly or our Contact Centre at 1-844-826-6500.

2. Return the completed forms by email to CEBA@noventis.ca.

When returning the forms, please ensure you return all the pages.

Note: If you are not able to return the forms by email with a signature, then an emailed copy returned to the Credit Union from the borrower's personal email account, with the words "I agree to the terms of the attached agreement" in the body of the email, shall constitute valid acceptance of the Agreement by the Borrower.

All applications will be processed as they are received.

3. Uploading documents to EDC

If your business is eligible for CEBA under the 'non-deferrable expense' category, you will need to upload the expense information directly to the EDC site, immediately after you submit your application for CEBA to the Credit Union. 

To access EDC's CEBA document upload site follow this link: https://application-demande.ceba-cuec.ca/

For a list of FAQ related to the EDC document upload process follow this link: https://ceba-cuec.ca/faq/

 

Thank you to our staff, members and our communities for your cooperation and patience during the last week. As we continue to navigate the effects of the pandemic, our priority is to ensure the health and safety of our staff, members and our communities. 

As a result of recent positive Covid 19 cases and subsequent staffing impacts over the last couple of weeks, our operations were impacted. We are happy to share that all three affected branches will be open for walk-in services effective April 30^th and onward.

April 30, 2021:

• The Riverton branch will re-open to the public for walk in services from 11am-3pm
• The Gimli and Arborg branches are open for walk in services from 11am-3pm.

May 3, 2021 and onward:

• Gimli, Arborg and Riverton branches will resume regular business hours from 9:30am-4pm for walk in services as usual.
• The Contact Centre/iTMs will resume regular business hours 7am-7pm Monday to Friday and 8am-5pm Saturday.

Though our branches are open, we encourage our members to do daily banking activities using our online and self serve banking options, where possible.

When visiting our branches please wear a mask, sanitize your hands upon entry and maintain 2 metres distance from others.

Thank you for your patience. Please stay safe.

Thank you to our staff, members and our communities for your cooperation and patience during the last week. As we continue to navigate the effects of the pandemic, our priority is to ensure the health and safety of our staff, members and our communities. 

As a result of recent positive Covid 19 cases and subsequent staffing impacts, please see below for the hours of operation for Riverton, Gimli and Arborg for the week of April 26-30^th.

• The Riverton branch will remain closed Monday to Thursday, and will tentatively re-open for walk in services Friday, April 30^th from 11am-3pm.

•  The Gimli and Arborg branches will open to walk in services all week, April 26-30^th from 11am-3pm.

Though our branches are open, we encourage our members to do daily banking activities using our online and self serve banking options, where possible.

As a reminder, the Contact Centre/iTM hours are temporarily reduced to 8am-5pm Monday- Saturday, until May 1, 2021.

Please note that this plan is subject to change, as required.

Thank you for your patience. Please stay safe.

Please be advised of the following updates due to the positive COVID cases announced earlier this week:

• The Riverton branch will remain closed for the rest of this week.
• The Gimli and Arborg branches will open to the public Friday, April 23^rd, by appointment only from 10am- 3pm, out of an abundance of caution.

We ask that all daily banking activities be done using our online and self serve banking options. For transactions that require in branch services at these locations, please contact the branch directly at:

• Gimli: 204-642-6460
• Arborg: 204-376-3582

The Contact Centre/iTM hours are temporarily reduced to 8am-5pm Monday- Saturday, until May 1, 2021.

If you have questions about any other service type, please call our contact centre at 1-844-826-6500.

Thank you for your patience and understanding.  Please stay safe.

Please be advised of the following updates due to the positive COVID cases announced earlier this week:

• The Riverton branch will remain closed for the rest of this week – until April 23^rd.

• The Gimli and Arborg branches will re-open to the public Thursday, April 22^nd, by appointment only, out of an abundance of caution.
  • Arborg hours: 9:30am- 4pm
  • Gimli hours: 10am-3pm

We ask that all daily banking activities be done using our online and self serve banking options. For transactions that require in branch services at these locations, please contact the branch directly at:

Gimli: 204-642-6460

Arborg: 204-376-3582

The Contact Centre/iTM hours are temporarily reduced to 8am-5pm Monday- Saturday, until May 1, 2021.

If you have questions about any other service type, please call our contact centre at 1-844-826-6500.

Thank you for your patience and understanding.  Please stay safe.

Notice to members:

Out of an abundance of caution, please be advised that our Riverton, Arborg and Gimli branches will remain closed Wednesday, April 21^st.  

The Contact Centre/iTM hours will be reduced effective immediately to 8am-5pm Monday- Saturday, until May 1, 2021.

We encourage members to use our online and self serve banking options. If you have questions about any other service type, please call our contact centre at 1-844-826-6500.

Thank you for your patience. Please stay safe.

Notice to members:

At this time, we can confirm an additional positive COVID 19 case that affects the Gimli , Arborg and Riverton branches. Therefore, out of an abundance of caution, these locations will be closed Tuesday, April 20th. The employee is doing well and isolating as per public health.

We are following the guidelines outlined by Public Health, and taking all necessary precautions.

For alternative assistance, we encourage members to use our online and self-serve banking options during this time.

We thank you for your patience and understanding. Stay safe.

Notice to members:

Out of an abundance of caution, the Noventis branch in Gimli will be closed Monday, April 19 as an employee has tested positive for COVID 19. The employee is doing well and isolating as per Public Health.

We are following the guidelines outlined by Public Health, and taking all necessary precautions.

For alternative assistance, we encourage members to use our online and self-serve banking options during this time.

We thank you for your patience and understanding. Stay safe

Do you have questions about the status of your CEBA application?


The CEBA Self-serve portal, created by EDC, is a new option for all applicants to log in and check the status of their CEBA application.

This portal will also help applicants, who applied under the non-deferrable expense stream, identify which of their uploaded documents have been successful and which ones were not.

The applicant will have to wait a few days following the submission of their loan application before details are available on the portal.

The portal will direct applicants to contact the CEBA Contact Centre if further support is required.

Click here to access the CEBA Self serve portal. 

As per the recent annoucement by the Government of Canada, some key details of CEBA (Canada Emergency Business Account) has changed:

• As of December 4, 2020 CEBA loans for eligible businesses will increase from $40,000 to $60,000.
• Applicants who have received the $40,000 CEBA loan may apply for the $20,000 expansion, which provides eligible businesses with an additional $20,000 in financing.
• All applicants have until March 31, 2021 to apply for $60,000 CEBA loan or the $20,000 expansion.

Updated CEBA forms:

CEBA Information form

CEBA Loan attestation for EXISTING borrowers (Dec 2020)

*Please note the application for existing borrowers reflects the full loan amount of $60,000, however, only the top up of $20,000 will be applied as per the program guidelines.

CEBA Loan attestation for NEW borrowers (Dec 2020)

For detailed information about the CEBA, and to determine if you are eligible click here.

How to apply:

1. Complete and submit two forms provided above:

If you have an exsiting CEBA loan, please use the form for EXISTING borrowers.

If this is your first application for CEBA, please use the form for NEW borrowers.

* If you are unable to access these forms, please call your Relationship Manager directly or our Contact Centre at 1-844-826-6500.

2. Return the completed forms by email to CEBA@noventis.ca.

When returning the forms, please ensure you return all the pages.

Note: If you are not able to return the forms by email with a signature, then an emailed copy returned to the Credit Union from the borrower's personal email account, with the words "I agree to the terms of the attached agreement" in the body of the email, shall constitute valid acceptance of the Agreement by the Borrower.

All applications will be processed as they are received.

3. Uploading documents to EDC

If your business is eligible for CEBA under the 'non-deferrable expense' category, you will need to upload the expense information directly to the EDC site, immediately after you submit your application for CEBA to the Credit Union. 

To access EDC's CEBA document upload site follow this link: https://application-demande.ceba-cuec.ca/

For a list of FAQ related to the EDC document upload process follow this link: https://ceba-cuec.ca/faq/

Please note:
Internet Explorer is not compatible with the EDC document upload site, at this time. EDC has advised that the following browsers are supported:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

If you have already applied for a CEBA loan and have questions, please contact the CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST. 

Is there a deadline for completing an application at my primary financial institution and for uploading supporting documents?

• You must complete the CEBA application at your primary financial institution by latest June 30, 2021.
• After completing the application with your financial institution, you must upload supporting documentation.
• It is recommended that you provide your supporting documents through the application-demande.ceba-cuec.ca site as soon as you are directed to do so by your financial institution.
• Supporting documentation is a critical part of the application processes and delays in providing this information can result in a delay in the pre-funding eligibility validation and funding process. 

Effective November 12th, 2020 MB will move to the critical RED level on the provincial pandemic response system, which includes additional restrictions.

As an essential service, Noventis branches will remain open at the maximum capacity of 25%, at this time. We encourage members to conduct all daily and essential banking using the online and self-serve options. This includes:

• Online banking/mobile app
• ITM (7am-7pm Monday thru Friday; 8am-5pm Saturday)
• ATM services (24/7)
• Contact Centre 1-844-826-6500 (7am-7pm Monday thru Friday; 8am-5pm Saturday)
• Telephone banking 1-877-817-3131 (24/7)

If you require assistance with another service not available online or via self-serve, you may contact your home branch for guidance.

If you need to visit a branch, all individuals will be screened prior to service. Masks are mandatory and social distancing is in effect.

Individuals will not be able to visit the branch if they:

• Have traveled in the last 14 days
• Are displaying any flu like symptoms
• Have made contact with an individual in isolation or quarantine
• Are in self-quarantine/isolation
• Have received a covid test and are awaiting results (or someone in their household is awaiting results)
• Have had a positive covid test and have not been cleared by Public Health.

Service for Business members:

If you are a business member and you have additional questions, you may contact your Relationship Manager or email the branch with the following details:

• Your name
• Business name
• Business account #
• Nature of the request
• Contact information: phone and email

 

Our priority is to protect the health and safety of our staff, members and communities alike. We are here to serve our members and assist with any immediate banking needs of our members during this time. We thank you for your cooperation as we all navigate the evolving status of COVID-19 in Manitoba. Stay safe.

November 10, 2020

We encourage all Noventis members to conduct their daily banking online or using one of our self-serve options to help limit and reduce in-person contact:

• Online banking
• Mobile app (Noventis Now)
• ITM (Interactive Teller Machines) 7am-7pm Monday thru Friday; 8am-5pm Saturday; at nine Noventis locations
• ATM – open 24 hours a day 7 days per week at each of our 12 branch locations
• Contact Centre 1-844-826-6500 from 7am-7pm Monday thru Friday; 8am-5pm Saturday

Our branches remain open at this time operating under temporary hours. Please click here to see the hours for our branches.

We recommend that members conduct daily banking using one of our contact-less options. However, if you have business that needs to be done in branch, we would like to remind you to:

• Wear a mask in our branches (this includes the ATM/iTM lobby) - as directed by Public Health.
• Sanitize your hands upon entry and upon exit. Sanitizer is available in each branch for your use.
• Social distance – remain 2 metres from other individuals while standing in line, or passing by- where possible.

Follow the guidance of Public Health and do not enter our branches or other public places if you:

• Are sick or displaying symptoms of the virus
• Have tested positive or are waiting for COVID test results
• Have been in contact with a positive COVID case
• Have traveled in the last 14 days

Together we can help protect Manitoba.

We would like to thank you, our members, employees and our communities for the added efforts and patience during this time.

If you have questions, please contact us at:

Contact Centre: 1-844-826-6500

Email: info@noventis.ca

Stay safe.

November 5, 2020

Effective Monday, September 28^th Winnipeg will move to the restricted ‘orange’ under the pandemic response system in MB. This includes multiple communities surrounding Winnipeg and directly affects three Noventis branches; Headingley, Selkirk and Starbuck. Therefore, following the mandate of the province masks will be required in these three branches.

September 25, 2020

CEBA has been extended to October 31, 2020, making the program accessible longer to Canadians.

If you have already applied for a CEBA loan and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST. 

Is there a deadline for completing an application at my primary financial institution and for uploading supporting documents?

• You must complete the CEBA application at your primary financial institution by latest October 31st, 2020.
• After completing the application with your financial institution, you must upload supporting documentation.
• It is recommended that you provide your supporting documents through the application-demande.ceba-cuec.ca site as soon as you are directed to do so by your financial institution.
• Supporting documentation is a critical part of the application processes and delays in providing this information can result in a delay in the pre-funding eligibility validation and funding process.

 

Contact the new CEBA Call Centre at 1-888-324-4201 to receive a status update on your CEBA application. 

Please follow this link for more information: https://ceba-cuec.ca/

If you are approaching the end of the 6 month deferral period OR are ready to re-instate your payments, please contact your Relationship Manager directly or call our Contact Centre at 1-844-826-6500.

Please note: The Credit Union will also be contacting all affected members.

To make a payment to your CEBA loan, contact your Relationship Manager or our Contact Centre at 1-844-826-6500. 


Can I pay my CEBA loan in installments?
Yes. Simply discuss this option with your Relationship Manager or the Contact Centre Representative when you contact them. 


Where can I find the current balance of my CEBA loan?
You can view your CEBA loan (including the current balance) via online banking and on your monthly statement. 


Please be advised that if you pay more than 75% of the principal balance prior to December 31, 2022, you will not receive the full 25% of advanced funds as a repayment incentive.

For example:
If you originally received $40,000 and you pay $32,000 back before December 31, 2022, the pre-payment incentive received will be $8,000. 

Updated CEBA forms:

CEBA Information form

CEBA Loan attestation for EXISTING borrowers (Dec 2020)

CEBA Loan attestation for NEW borrowers (Dec 2020)

If your business is eligible for CEBA under the 'non-deferrable expense' category, you will need to upload the expense information directly to the EDC site, immediately after you submit your application for CEBA to the Credit Union. 

To access EDC's CEBA document upload site follow this link: https://application-demande.ceba-cuec.ca/

For a list of FAQ related to the EDC document upload process follow this link: https://ceba-cuec.ca/faq/


Please note:
Internet Explorer is not compatible with the EDC document upload site, at this time. EDC has advised that the following browsers are supported:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

---

UPDATE July 2020: Please be advised that there were recent announcements from the Government of Canada, indicating some changes to the CEBA program. Therefore, the loan application will require updating.

We anticipate the revised application with the expanded criteria to be available in the near future. Please check back soon. 

Please visit the Government of Canada website for the revised eligibilty requirements. 

We’d like to thank our members for their continued patience and cooperation while we navigate this new normal during the pandemic. Effective Monday, June 22nd our final four branches will open to walk in services; Moosehorn, Lundar, Selkirk and Winnipeg Beach branches will be open from 10am-1pm Monday to Friday.

This means that all twelve Noventis branches will be open for walk in services as of Monday June 22. We continue to enforce social distancing protocols when visiting our branches. 

Here is a complete list of our branches and the hours of operation at this time:

• Arborg 
• Ashern 
• Eriksdale
• Fisher Branch
• Gimli
• Headingley
• Riverton
• Starbuck

Open 10am - 1pm Monday to friday:

• Lundar
• Moosehorn
• Selkirk
• Winnipeg Beach

Some changes you will see when you visit our branches will include:

• Revised hours of operation
• All members will be pre-screened prior to being allowed entry
• Limited number of members will be allowed in each branch at one time
• Social distancing will be in effect; floor markers will indicate appropriate distances
• Staff may wear masks
• All member services counters will have plexi glass shields
• Hand sanitizer will be available in each branch lobby, and should be used prior to entry

If you choose to visit our branches, we ask for your patience and cooperation while we navigate this new normal.

Though we are open, we encourage all members to continue using the online and self-serve banking options where possible, including: online banking, Noventis Now, ATM, iTM, and the Contact Centre which is open Monday to Saturday from 7am-7pm.

Manitoba is doing a great job flattening the curve. Though we must still remain cautious and maintain social distancing, we’d like to announce that our Riverton and Starbuck branches will also open for walk in services beginning Monday, June 15th. 

Therefore, as of Monday June 15 the following eight Noventis branches will be open for walk in services:

• Arborg
• Ashern
• Eriksdale
• Fisher Branch
• Gimli
• Headingley
• Riverton
• Starbuck

Some changes you will see when you visit these branches will include:

• Revised hours of operation; 10am-4pm, Monday to Friday
• All members will be pre-screened prior to being allowed entry
• Limited number of members will be allowed in each branch at one time
• Social distancing will be in effect; floor markers will indicate appropriate distances
• Staff may wear masks
• All member services counters will have plexi glass shields
• Hand sanitizer will be available in each branch lobby, and should be used prior to entry

If you choose to visit these branches, we ask for your patience and cooperation while we navigate this new normal.

Though we are open, we encourage all members to continue using the online and self-serve banking options where possible, including: online banking, Noventis Now, ATM, iTM, and the Contact Centre.

The following four branches will remain closed to walk-in services at this time:

• Lundar
• Moosehorn
• Selkirk
• Winnipeg Beach

Staff in these branches will continue to operate as they have since March 23rd. We will continue to monitor the situation and will advise when these four branches will be re-opening.

Due to the pandemic, Noventis branches have been closed to walk-in services since March 23, 2020, following the guidance of the Government of Manitoba. By closing our branches, our intention has been to help the province flatten the curve, therefore protecting our staff, members and the communities alike. Noventis members have continued to conduct daily banking transactions using multiple methods, including: online banking, Noventis Now, ATMs, iTMs and the Contact Centre.

In response to the Government of Manitoba’s most recent announcement for phase two of re-opening, Noventis will open 50% (6 branches) effective June 8th. These branches include:

• Arborg
• Ashern
• Eriksdale
• Fisher Branch
• Gimli
• Headingley

Some changes you will see when you visit these branches will include:

• Revised hours of operation; 10am-4pm, Monday to Friday
• All members will be pre-screened prior to being allowed entry
• Limited number of members will be allowed in each branch at one time
• Social distancing will be in effect; floor markers will indicate appropriate distances
• Staff may wear masks
• All member services counters will have plexi glass shields
• Hand sanitizer will be available in each branch lobby, and should be used prior to entry

If you choose to visit these branches, we ask for your patience and cooperation while we navigate this new normal.

Though we are open, we encourage all members to continue using the online and self-serve banking options where possible, including: online banking, Noventis Now, ATM, iTM, and the Contact Centre.


The following six branches will remain closed to walk-in services at this time:

• Lundar
• Moosehorn
• Riverton
• Selkirk
• Starbuck  
• Winnipeg Beach

Staff in these branches will continue to operate as they have since March 23rd. We will continue to monitor the situation and will advise when these six branches will be re-opening.

Please be advised that all Noventis branches will remain closed to walk-in services at this time. We are here to help.


Alternatively, our members may visit our branches to use the ITM or ATM at their convenience.

If our members have questions, our staff are available by telephone at 1-844-826-6500 from 7am - 7pm Monday through Saturday.

While cybersecurity is an ongoing and very serious issue at the best of times, security experts say the spike in email scams during this coronavirus pandemic is the worst they have seen in years. This includes scams arising through email, text, phone or door to door.

Examples of scams:

• Emails and texts from a financial institution asking you to click a link to be pre-approved for a low-interest rate loan to help you through these uncertain times
• Email from someone in your company requesting to upload personnel information, or to send an urgent wire transfer.
• Email advising to open an attachment from the World Health Organization (WHO) for more information on COVID-19
• Fear-mongering emails, such as "Virus is now airborne" or "products Made in China have virus on them" and have a link to get more information
• Emails from seemingly legitimate sources asking you to click "Donate here to help", or "Click here to see the tax cuts", or "Your Zoom attendees are waiting."
• Phone call from government or health providers requesting credit card or banking information

Stay vigilant:

• ​Tips for email in your work/personal email inboxes, for texts, and for phone calls
• Be suspicious of any email or text that asks you to do something out of the ordinary
• Do not open any attachment from an unknown sender, including known businesses
• Hover over any links within any received email to view the URL address of that link; do not click that link before confirming the URL it links to
• If you receive an email or text from any business or service with a link to click that seems legitimate, do not click the link, but rather go to the original website
• Do not provide any financial/credit card or personal information to anyone via email, text or over the phone, regardless of how legitimate it sounds
• Be sure that any action you are taking at your business is a legitimate request: emails from CEO, COO, etc., that are out of the ordinary must be confirmed with that person

Recommended action:

If you are a business, stay vigilant and report suspicious activity within your organization. Make sure all your employees see this information so they can stay aware as well. Post this information for your customers, on your websites and on your social media channels.
​
***A number of phone and online scams continue to circulate. A new one is a phone call supposedly from  MB hydro to say that your electricity will be cut off if you don’t pay a bill. Hydro has stopped doing any disconnections at this time. Hang up if contacted in this way

Please visit the Government of Canada website for the revised eligibilty requirements. 

---

Apply now for the Canada Emergency Business Account (CEBA) at Noventis Credit Union.

To download a pdf document with more details, and to see whether or not your business is eligible, click here.

How to apply:

1. Complete and submit two forms:

CEBA Information form

CEBA Loan attestation for EXISTING borrowers (Dec 2020)

CEBA Loan attestation for NEW borrowers (Dec 2020)

* If you are unable to access these forms, please call your Relationship Manager directly or our Contact Centre at 1-844-826-6500.

2. Return the completed forms by email to CEBA@noventis.ca.

When returning the forms, please ensure you return all the pages.

Note: If you are not able to return the forms by email with a signature, then an emailed copy returned to the Credit Union from the borrower's personal email account, with the words "I agree to the terms of the attached agreement" in the body of the email, shall constitute valid acceptance of the Agreement by the Borrower.

All applications will be processed as they are received.

3. Uploading documents to EDC

If your business is eligible for CEBA under the 'non-deferrable expense' category, you will need to upload the expense information directly to the EDC site, immediately after you submit your application for CEBA to the Credit Union. 

To access EDC's CEBA document upload site follow this link: https://application-demande.ceba-cuec.ca/

For a list of FAQ related to the EDC document upload process follow this link: https://ceba-cuec.ca/faq/


Please note:
Internet Explorer is not compatible with the EDC document upload site, at this time. EDC has advised that the following browsers are supported:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

The Credit Union Central of Manitoba (CUCM) has published a fantastic collection of resources and information on their website, and we wanted to share this information with our members.

To learn more, just click here to be redirected to the CUCM website.

Collabria is working hard to help Noventis members during these difficult times.

They have introduced several cardholder financial relief measures, including increased contactless transaction limits and minimum payment deferrals.

Click here to learn more.

We are happy to share that we have increased the cumulative limit to $400 when using the 'tap' function on your Noventis debit card.

This will allow you to make more contactless purchases at your local retailers.

The change will take effect on your debit card the next time you enter your PIN at a point of sale terminal at any retailer.  

Please note: The per transaction limit remains at $100.

To learn more about Interac Flash (Tap) and The Interac Zero Liability Policy, click here.

In an effort to minimize the spread and flatten the curve of COVID-19, effective Monday, March 23rd, all Noventis branches will be closed temporarily to walk in services. All members are asked to use our online and self-serve options to conduct their daily banking activities. This includes:

• Online banking/mobile app
• iTMs (interactive Teller Machines) - Open 7am-7pm Monday to Saturday; available at six of our branch locations, including Gimli, Selkirk, Starbuck, Headingley, Lundar and Ashern. Noventis Credit Union is the only financial institution in MB to offer iTM services
• ATM services (24/7)
• Contact Centre 1-844-826-6500 - available 7am-7pm Monday to Saturday
• Telephone banking 1-877-817-3131 (24/7)

If you require assistance with another service not available online or via self-serve, please call your local branch to schedule an appointment. Individuals will not be able to visit the branch if they:

• have traveled in the last 14 days
• are displaying any flu-like symptoms
• have made contact with an individual in isolation or quarantine
• are in self-quarantine/isolation

Service for business members:

All regular business members will be contacted directly March 23. If you are a business member and you have additional questions, please contact your Relationship Manager or call your local branch. Please provide the following information:

• your name
• business name
• business account number
• nature of the request
• contact information: phone and email

If you need to meet with your Relationship Manager, please contact them directly and book an appointment. For a listing of our Relationship Managers, please select the applicable link below:

Personal and Small Business Relationship Managers

Business and Agriculture Relationship Managers

Our priority is to protect the health and safety of our staff, members and communities alike. We are here to serve our members and assist with any immediate banking needs during this time. We thank you for your cooperation as we all navigate the evolving status of COVID-19. We will continue to monitor the situation and will provide updates to our members.

For a list for frequently asked questions (FAQ) please click here.

While we all process the impacts and evolving status of COVID-19, we also acknowledge that some of our members are facing financial challenges as a result. We are here for all of our members during this difficult time.

If you are a Noventis member and you may be facing financial challenges due to the current events, we will be offering up to six-month payment deferrals for mortgages and loans. This is a small way we can help you focus on the things most important to you, such as your health and family.

Here are a few ways you can contact us to discuss your options:

1. Complete our Payment Relief Request form

Your completed request will be provided to your Relationship Manager who will contact you to discuss further.

Personal Payment Relief Request Form

Small Business Payment Relief Request Form

Business and Agriculture Payment Relief Request Form


2. Contact your local Relationship Manager directly

Click one of the links below for a listing of our Relationship Managers.

Personal and Small Business Relationship Managers

Business and Agriculture Relationship Managers


3. Call our Contact Centre at 1-844-826-6500 

They will be happy to connect you with one of team.

March 20, 2020

Updated - April 7, 2020

Loan payments and challenges
As the current situation around COVID-19 continues to evolve, we understand this is and will create financial challenges for some of our members. We are here for our members and we ask that if you are faced with these challenges as a result of COVID-19, we ask you to call your local branch Relationship Manager or our Contact Centre at 1-844-826-6500 so that we can discuss possible solutions.

For a listing of our Relationship Managers, please select the applicable link below:

Personal and Small Business

Business and Agriculture

Member deposits
The financial markets have experienced a direct impact as a result of COVID-19. However, this does not affect the deposits you have with Noventis Credit Union. All deposits are guaranteed by Deposit Guarantee Corporation of Manitoba (DGCM) without limit. This includes:

• Chequing & savings accounts
• RRSP, RRIF & TFSA deposits
• Foreign currency deposits and term deposits, including those with terms exceeding 5 years.

Investments
Investment deposits with Credential Financial (Aviso) and other investment companies alike are not guaranteed under DGCM. If you have questions, please contact your advisor directly.


Credit cards
For information about your Noventis Credit Union Collabria credit card please visit: https://www.collabriacreditcards.ca/affiliate_noventis-credit-union/cardholder-support/

We would like to thank you, our members, and our employees for the added efforts and patience during this time. It is most important that we remain calm and work together to help each other and flatten the curve here in Manitoba. As the situation evolves, we will be sure to keep you informed.

If you have questions, please contact us at:

Contact Centre: 1-844-826-6500

Email: info@noventis.ca

To help flatten the curve and slow the spread of COVID-19, all Noventis branches are closed effective March 23, 2020 for walk in services.

As a result, we acknowledge that our members will have questions, therefore, we have developed the following frequently asked questions for your reference.  Please take a moment to review the FAQ below.

If you still have questions, please call our Contact Centre at 1-844-826-6500 from 7am-7pm Monday thru Saturday.

Why can't I come to the branch if I just got back from a cruise/vacation?
As recommended by Manitoba public health, anyone who has traveled in the last 14 days should self-isolate to ensure they don’t start to present any symptoms of the virus. During these 14 days, even without symptoms an infected person can be contagious. We want to ensure you can still do your daily banking and therefore, ask that you use one of our online or self-serve options.

I don't want to use online banking, how can I still do my banking if the branch is closed?
Online banking is very convenient and user friendly. However, if you prefer you can either use our ATM or iTM services, telephone banking or call our Contact Centre at 1-844-826-6500.

I need a new debit card, can I get one?
Yes, if you need a new debit card, we ask that you call your local branch to book an appointment.

I don't have a debit card to use the ATM or iTM, can I get one?
Yes, if you book an appointment at your branch, they can issue you a new debit card to use at the ATM or in stores. Fortunately, you do not require a debit card to use our iTMs. The representative will simply ask you some questions to verify your identity.

How can I deposit my cheque?
As always, you can use Deposit AnyWhere which allows you to take a photo of your cheque and deposit it using our mobile app. For more information, click here.

Also, you can deposit your cheque at any Noventis ATM or iTM. For a listing of our ATM and iTM locations please click here.

How can I pay a bill?
Most bills can be registered as a bill payment on your online banking and paid directly. Alternatively, you can call our Contact Centre (1-844-826-6500), utilize telephone banking or visit one of our iTM’s. Furthermore, you can mail a cheque directly to the vendor.

How can I transfer money to my child in university?
The most convenient way to transfer money is to send an e-transfer using online banking. Alternatively, if the person you are transferring to is a Noventis member and you know their account number, you can call our Contact Centre (1-844-826-6500) and they will assist you with the transfer.

How can I withdraw cash?
We recommend that you use your debit or credit card at this time. However, if it is essential that you need cash, you can withdraw it from any Noventis ATM or iTM. Additionally, you can withdraw cash at any CU ATM on the Ding Free Network for no additional fees. To find a ding free ATM click here.

How can I register for online banking?
To register for online banking, call our Contact Centre at 1-844-826-6500 anytime from 7am-7pm Monday thru Saturday and they will walk you through your options.

How long will you have the branches temporarily closed for walk in services?
We will continue to monitor the situation and recommendations from the government of Manitoba. At this time we don’t know an exact timeline. For regular updates, please visit our website or follow us on Facebook, Instagram and Twitter.

Can I still order cheques?
Yes, you can order cheques using online banking or by calling our Contact Centre at 1-844-826-6500.

What can Noventis do for members who are unable to make their mortgage payments due to COVID-19?
If you are a Noventis member and you may be facing financial challenges due to the current events, we will be offering up to six-month payment deferrals for mortgages and loans. This is a small way we can help you focus on the things most important to you, such as your health and family. Click here for more information.

I operate a business and need to visit the branch to pick up coin, can I still do this?
Yes, all businesses will be contacted Monday March 23rd and advised of the process for special requests. If you have additional questions, please contact your local branch or our contact centre (1-844-826-6500).

I have a business deposit to bring to the credit union, how can I do this?
For all business deposits, we ask that you drop it off in our secure night deposit drop box- available at each branch. Each deposit should be sealed in an envelope or sealable bag with the business name and account number included as well as a summary of the deposit. All night deposits will be processed within one business day. If this is not an option, please contact your local branch to schedule an appointment.

What is Noventis doing to help limit the spread of COVID-19?
At our branches we have increased our cleaning practices and have implemented mandatory social distancing for staff and members. We are screening members who wish to enter the branches, and encouraging staff that can work from home, to work form home. Furthermore, we are requesting that all members conduct their daily banking activities online or by using our self-serve options such as: the ATM, iTM, Telephone banking and Contact Centre.

As the COVID-19 pandemic continues to evolve on a daily basis, we want to keep you informed.

What are we doing to protect our staff and members in branches?

Our priority is the health and safety of our employees and their families, our members and our communities. In order to maintain a safe environment in our branches our employees have all been advised to follow the guidelines set out by the government.

Specifically, common surfaces are being sanitized on a regular basis. We encourage our employees to wash their hands regularly, avoid direct contact with others such as shaking hands and to stay home when feeling ill.

What can you do to help?

At this time, in order to prevent further spread of the virus, we ask that anyone visiting our branches follow the same protocol. Additionally, if you do present symptoms of the virus, are under self-quarantine or have been in contact with an individual who has been directed by public heath to quarantine , we ask that you do not visit our branches and rather call our Contact Centre or conduct your daily banking online.

Where possible we encourage online banking options to reduce in-person contact in our branches.

Self-serve and online banking options

• Online banking
• Mobile App – Noventis Now
• Contact Centre 1-844-826-6500 from 7am-7pm Monday thru Saturday
• ITM (Interactive Teller Machines) 7am-7pm Monday thru Saturday
  • Gimli, Selkirk, Lundar, Ashern, Headingley and Starbuck
• ATM – open 24 hours a day 7 days per week at each of our 12 branch locations

We would like to thank you, our members, and our employees for the added efforts and patience during this time. As the situation evolves, we will be sure to keep you informed.

If you have questions, please contact us at:

Contact Centre: 1-844-826-6500

Email: info@noventis.ca

We want to do our best to keep our members healthy - both physically and financially. That is why we want to share the following statement from the Government of Manitoba with you today:

"There have been reports of multiple phishing scams related to COVID-19. Many are asking people for credit card information to provide medication following a positive test results. This is not a call that Manitobans would receive from public health officials. Manitobans are advised to not provide any financial data, hang up on the call and to report to the Canadian Anti-Fraud Centre at (toll-free) 1-888-495-8501."

See latest COVID-19 bulletin for latest information. (Just follow this link): http://bit.ly/2xJ2vBq

• ATMs (24/7)
• ITMs (open Monday - Saturday 7am to 7pm)
• Online banking (including: e-transfers, Deposit Anywhere, etc)
• Contact Centre 1-844-826-6500 (open Monday - Saturday 7am - 7pm)