New debit card FAQs

New debit cards are coming.

All Noventis members will be receiving fresh new debit cards in the mail beginning in June. To activate this new replacement card, a transaction using your existing PIN number is required. 

If you received your new debit card before August 1st, you can activate it simply by making a transaction with it.

If you received your new debit card after August 1st, you will receive your PIN number in a separate letter - or you can go to your local branch to activate it.

Still have questions?  Check out the FAQ below:

Why are we getting new debit cards? Expand/Collapse

Noventis has transitioned to a new card provider and therefore, each of our members will be receiving a new card.

Are the new cards Flash enabled? Expand/Collapse

Yes, these new cards are Flash (Tap) enabled.

Will the new cards look different? Expand/Collapse

A little bit. They may be a little lighter in colour, and if you don’t currently have one of our flash-enabled debit cards, you will notice that these new cards have a 19-digit number on the front of them as opposed to the current 16-digit number. 

The colours in the cards below are not exact, but give you the general idea in identifying them.

Old debit card:
old card

Current debit card: (this card has a 19-digit number on the front, as opposed to the 16-digit number shown below)
current debit card

New debit card: (this card will also have a 19-digit number across the front, and will be embossed with your name when it is mailed to you)
new debit card

Will I need to select a new PIN? Expand/Collapse

That depends.

If you received your new debit card before August 1st, you can use your existing PIN.

If you received your new debit card after August 1st, you will receive your PIN number in a separate letter.  You will need to use that PIN during your first transaction in order to activate the card. 

If you do not receive the separate letter with your new PIN number, or you want to activate your card immediately, you can visit your local branch where we can get you set up with a PIN and activate the card all at once.  If you choose to take this option, please disregard the letter with the PIN number when it arrives.

How do I activate the new card when I receive it the mail? Expand/Collapse

That depends.

If you received your new debit card before August 1st, you can activate it simply by making a transaction while using your existing PIN.

If you received your new debit card after August 1st, you will receive your PIN number in a separate letter.  You will need to use that PIN during your first transaction in order to activate the card. 

If you do not receive the separate letter with your new PIN number, or you want to activate your card immediately, you can visit your local branch where we can get you set up with a PIN and activate the card all at once.  If you choose to take this option, please disregard the letter with the PIN number when it arrives.

When I activate my new card, will the old one still work? Expand/Collapse

If you have a flash-enabled card (see image below), the old card will be deactivated once you activate the new replacement card. Please destroy the old card once the new one is activated.

flash enabled debit card

If you have a card which is not flash enabled (see image below), this card will remain active until July 31, 2018. To avoid confusion, we recommend destroying your old card once you have activated your new replacement card.

non flash enabled debit card

I haven’t received my card yet. Should I be worried? Expand/Collapse

If you have not received your new debit card by August 1, your existing debit card will continue to work temporarily (in Canada only). Please activate your new card once it arrives.

To confirm we have your correct mailing address, or for any other questions, please call
us at 1-844-826- 6500.

How do you know my PIN number? Expand/Collapse

Your PIN number is programmed into your existing card. This information will transfer over to the new replacement card at the time it is assigned to you and mailed. PIN numbers remain confidential.

I received my new card, but I have lost it, how do I obtain another new card? Expand/Collapse

To obtain a new card, please visit your local branch.

 

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